ReviewsWrite a Review
big let down07/21/2013
Will start with the room. we upgraded to a suite. the room was really good with one exception. the a/c constantly made a loud noise, other than that really ...
Will start with the room. We upgraded to a suite. The room was really good with one exception. The a/c constantly made a loud noise, other than that really good. Food was very good in all areas except the snack bar. Out of onion rings for 4 days, out of ice cream for 2 days, soda machine down 1 day, chicken nuggets were spoiled. My wife has sensitive teeth so she always uses a straw...snack bar was out of straws every day we were there and 2 of the bars were out 2 days. The other rests. were very good and the returning guest dinner was very good. Was there 7 days and did not see the activity director except when she was in her office. Asks 2 other couples if they had seen her and they said no. I asks the housekeeper for sugar in the room for my coffee because they hadn't replaced what I had used and tipped her $20.00,,,she looked at it and her expression was is that all? I almost grabbed it back out of her hand. At the bar the bartenders were tough unless you tipped them. I sat back and watched how they were treating guest and you could see the ones that were tipping got very good service and the ones that didn't tip got ignored....(and this is at a no tipping allowed resort...LOL) We went to Sans soucci one day and it was totally opposite...staff went out of their way to make us feel welcome. I sent a email to the resort while I was there and another one on the last day I was there....NO RESPONSE....CTI just does not care about service like their other resorts do...If you want excellent service and a great time go to Couples NEGRIL....my stay was 12-july through 19 july
A Tropical Paradise03/22/2013
The activity staff was great during the daytime activities. i feel the service and food selections have gone down in quality since our last visit in 2010 and the nightime ...
The activity staff was great during the daytime activities. I feel the service and food selections have gone down in quality since our last visit in 2010 and the nightime activities need a little more diversity, but was a good overall experience.They need to have the Wednesday night Piano player (the english guy) there permanetly...the other 2 needed help and we wound up walking out but stayed the entire night when John was there.
The beaches are washing away.03/19/2013
This resort was suppose to have been through a big renovation. they painted. wires hanging out of light fixtures in entry to hotel. they don't pay attention to detail. ...
This resort was suppose to have been through a big renovation. They painted. Wires hanging out of light fixtures in entry to hotel. They don't pay attention to detail. Blow dryer worked only half the time very loose on wall mount.
This is my second time to jamaica. my first trip was to a sandals resort which i enjoyed, but the couples tower isle was beyond wonderful. i was worried about ...
This is my second time to Jamaica. My first trip was to a Sandals resort which I enjoyed, but the Couples Tower Isle was beyond wonderful. I was worried about what it would be like to be in Jamaica during Christmas, but it was delightful. The staff was wonderful. Simone, Cadee, Taneshia, Daniel, Miguel, Garicia, Terry, Edmoth, Asha, Oshane, Odane, Romaine(both of them), and everyone else who works there did such a great job making us feel welcome. Our bags were lost by the airline and the resort gave us shirts so we would have a change of clothes and did all of the footwork to get our bags delivered to us the next day. The food was phenomenal. They went all out for taste and presentation. The food was the best I have had in either of my trips. We did almost everything there was to do at the resort including snorkeling 3 times, the catamaran, Dunns River Falls, and tennis. Horseback riding is not included any longer, but our 7 nights/8 days trip was jam packed with activities when we weren't in the mood to just relax so it didn't bother us. The nighttime is not a big party, but the piano bar is fun for those of use who stayed up. They have entertainment every night, and the drinks flowed easily all day. I do think they might water the drinks, but you can get shots, frozen drinks, mixed drinks, or beer so you can make up for it. The pool was slightly cold, but it was nice when the sun is out and it is warm. I thought the bed was hard until I slept on it. I slept great. No matter whether you eat at one of the restaurants that you have to make a resrvt for, the buffet, or the veranda every dinner is treated as if you are at a fine dining restaurant. Eco-friendly they give you keepsake water bottles to refill instead of disposable water bottles. Would go again today if I could. I will be back!
Couples is the besssst12/13/2012
I have been to another couples resort and i expected nothing but the best. that's exactly what we received when visiting couples tower isle. the only thing i need ...
I have been to another couples resort and I expected nothing but the best. That's exactly what we received when visiting Couples Tower Isle. The only thing I need to gripe about is that not enough people joined in on the festivities at night time; but that could be because most of the visitors were 50 and older. Other than that it was a very lovely resort. Food and were great. Kaye at the guest service desk was the best, she made sure we had everything we needed. Simone at the pool bar was the best bartender.