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Newport Beachside Resort

Newport Beachside Resort

16701 Collins Avenue
Miami Beach, FL US 33160 Map It
Greater Miami :Miami Beach

Reviews

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  • Poor Overall Experience

    09/20/2013

    As we entered the room, we found a urine filled toilet. we told the front desk and when we returned three hours later, we found it in the same condition. ...

    As we entered the room, we found a urine filled toilet. We told the front desk and when we returned three hours later, we found it in the same condition. Manager was on our floor and when we tried to have her inspect the room she stated she did not have time but would have it resolved. It was my wife's birthday so we went to their dining room for supper. The waiter came to get our order and we had a problem communicating with him. I asked if they had lobster tail he responded "NO ", but shorty after that lobster tails were being served. He took our orders and never asked what we wanted to drink and when taking our salad order, never asked what type of dressing. After being ignored for approx. 35 minutes we walked out. While walking out, he followed us out stating," don't complain because I will get fired". Made me think this must not be his first complaint. We went to the front desk and asked for the manger. It was the same person who didn't have time for us on our earlier situation. When explaining our dining room experience, she was very sarcastic. We left and had to find somewhere to eat. The next morning I went to complain and she was there again. She apologized for our experience and said she waived our valet parking and taxes. I explained it was not about the money, it was how bad of a overall experience we had on a special occasion. 

  • 5th stay. I will be back again. Real good service!

    07/30/2013

    We got at the hotel at about 1pm and was greeted at the desk very nicely. check in time was at 3pm but they accommodated us anyway and checked us ...

    We got at the hotel at about 1pm and was greeted at the desk very nicely. Check in time was at 3pm but they accommodated us anyway and checked us in right away. Went to our room and my wife was not pleased with the room. I was, but you must keep the wife happy. We went down and they changed the room with a better one which she was very pleased with. The manager was very congenial in everyway and our stay begun. The pool and the beach were wonderful and I must say that the staff that they have are forever taking care of you and it sure looks like they really enjoy their jobs. The stay was as good as ever but if you imbibe you are going to get hit hard with the bar tabs, otherwise everything else is fine. Plenty of eateries just outside the door that are excellent and not costly. The best, Einsteins bagels, Tony Romas, and a nice Cuban restaurant a couple of blocks on the right side, of course the are plenty of places. PS: good music at the pool side and plenty of games for the kids in the pm. JT

  • very busy hotel

    02/22/2013

    This hotel needs to be updated the floors are old looking and the carparet is very outdated. very busy hotel still trying to figure that out on why.the restuarant ...

    this hotel needs to be updated the floors are old looking and the carparet is very outdated. very busy hotel still trying to figure that out on why.the restuarant was very good. the rooms are shabby and need to be updated as well. inside bar needs a bar tender for the evenings they could have made money for the up dated that way. but over all this hotel served its purpose.

  • Great beachside hotel, SOME stand-out staff members

    12/11/2012

    We went in sept '12 for anniversary/birthday/vacay and it was great! we upgraded to a beachside, balcony view and watched the sun set and rise each morning with ...

    We went in Sept '12 for Anniversary/Birthday/Vacay and it was great! We upgraded to a beachside, balcony view and watched the sun set and rise each morning with the waves breaking on the beach! Glorious!!! The restaurant and bar prices are ridiculously HIGH with an automatic 18 o/o gratuity on everything. The $15.00 per day resort "fee" is not worth it but it's a resort, what are you going to do? :) The hotel is nice and clean and comfortable though. Beach is kept clean. Within walking distance to shop and eat. Plan on doing it again if we can get the same great pricing, next year. Sam in the cabana, where you get the towels, was wonderful and Rihanna at the front desk. Some of the other staff, not so friendly but over all it's a great place and would recommend it!

  • Good hotel

    12/04/2012

    Far from south beach nice pool and is on the ...

    Far from South Beach Nice pool and is on the beach

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