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Wow!!! What a great find09/28/2013
This is a great resort-great location, nice service. it was like i was on a cruise ship-no need to leave the resort. the weather was perfect-rained during ...
This is a great resort-great location, nice service. It was like I was on a cruise ship-no need to leave the resort. The weather was perfect-rained during the night. I would highly recommend this resort to friends and family. Already making plans to go next year, and stay here. Please don't read into other negative reviews-I'm picky and this was a great stay.
my negative experiance !09/09/2013
My family and i stayed at barcelÃ³ tucancun, and had a negative experience. customer service was the worst i have experienced in they years i have traveled. our reservation was ...
My family and I stayed at BarcelÃ³ Tucancun, and had a negative experience. Customer service was the worst I have experienced in they years I have traveled. Our reservation was All-Inclusive however the food was not all that good, the buffet was the same food all 7 days. (No variety ) No food is allowed out of the restaurant area. Room service was not provided daily, I had to call in several times to have clean towels brought to our room. the pool hours state they are open tell 10:00pm yet staff closed the pools at 8:00pm and would give no reason as to why. Per my negative experience I will never stay at a BarcelÃ³ Hotel again.
Look somewhere else before booking here...08/26/2013
If youâre choosing this hotel in order to save money, look somewhere else. this place will nickel and dimed you to debt(jaja). example, there is no complementary wifi, ...
If youâre choosing this hotel in order to save money, look somewhere else. This place will nickel and dimed you to debt(jaja). Example, there is no complementary WIFI, not even in the lobby or pool area in a city where the WIFI is free in the shopping mall, local buses (R2) and the ferry to Isla Mujeres. Also almost unheard of is that they also charge you for the lock to the safe box inside your room at $3 a day. And if you want to weight your luggage it will be a $1. When you check-in they will point that your room is not facing the ocean and if you want to upgrade at additional cost.. If youâre lucky you will not get the room above the laundry station like we did, overlooking a parking lot with lint in our sandals. There are some comments here about recycle food from previous meals, that is true. If there is a oriental night a the buffet, expect to see some Chinese food the next day. There is a line for breakfast since they tell you that it will be a 15 minutes wait, but if you look inside there are empty tables (this is a self-serve buffet). There are two household toasters for 2 slices of bread in a room of maybe 50 peopleâ¦a little detail that they want to save money on you. Again, if you want to save money, look at another place, one with better services and food for a little more money or go to one that is not all-inclusive with good services and option to dine inside the hotel or outside(support the local economy).
Better than I expected02/21/2013
This was my first time at this hotel. hotel overall was pretty clean. hotel bathrooms could use attention more frequently. staff was friendly, not as fluent in english as i ...
This was my first time at this hotel. Hotel overall was pretty clean. Hotel bathrooms could use attention more frequently. Staff was friendly, not as fluent in English as I expected though which was somewhat frustrating. All inclusive buffet looked much better than it tasted. We never felt satisfied and went out for meals a lot. However, the wait staff was very friendly and helpful. I recommend you convert your currency to pesos prior to arriving at resort. Resort currency exhange rate is extremely high. Everything costs extra such as safe locks, internet, etc. Pools and entertainment was fabulous. Definitely made it enjoyable and not boring at all. Beach and ocean was breathtaking. Definitely will continue to come back to this resort!
Front desk staff was terrible02/16/2013
After having to wait to at least check in, we were kept on hold cause they didn t know why the room wasnt ready or when it would be.sat ...
after having to wait to at least check in, we were kept on hold cause they didn t know why the room wasnt ready or when it would be.sat for couple hours till given the ok. food was bland, mixed drinks were bad and since im a beer drinker, for them to ONLY have corona?? c mon.