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Live Aqua Cancun - All Inclusive Adults Only

Live Aqua Cancun - All Inclusive Adults Only

Blvd. Kukulkan 12.5 km
Cancun, MX 77500 Map It

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  • Relaxing, pampered....close to perfection

    10/23/2013

    My stay at live aqua was close to perfection... my hotel chains of choice is usually omni and four seasons. but when i found this deal on travelocity at live ...

    My stay at Live Aqua was close to perfection... My hotel chains of choice is usually Omni and Four Seasons. But when I found this deal on Travelocity at Live Aqua, I thought I would give it a try. I was not disappointed...and actually pleasantly surprised. This hotel has everything plus it is an adult only all inclusive.  Room: very clean, large, comfy bed with luxurious bedding, breathtaking view from ocean view room, fair size bedroom with separate tub and shower in the bathroom. Restaurant: 4 restaurants to choose from plus sushi bar and a coffee bar. The restaurants are included in the all inclusive. However, there are "upgraded" menu items like lobster and lamb that are offered for extra $. We liked MB although the portions were small. The breakfast buffet selection at Siete was good. If you choose to do dinner at Siete, go for the Mexican dinner menu over the dinner buffet. There is one restaurant that is not included in the all inclusive. We passed on this since we were happy with the inclusive options. We do not drink alcohol, so cannot comment.  Pool: I vote this hotel has the best pools. The pool area is just like the pictures. Sprawling, 7 pools with different temperatures. And if you get tired of the pool, just walk down a few steps to get to the white sand beach. We were there Monday through Friday in October so there were plenty of poolside/beach chairs and umbrellas to choose from. Poolside service was great with bringing drinks and lunch.  Service: Live Aqua has the friendliest staff ever...from David at check in finding us an upgraded room on a higher floor, Aaron bring our bags up and giving us tips about restaurants and what we can do at the resort, very attentive restaurant and poolside waiters, to the friendly concierge staff. Excursion suggestion: do not pass up going to Xplr. You will not regret it. The zip lines are amazing! The only reason Live Aqua was not perfection was the noise outside the hotel room. This hotel does not have carpeting. Sound travels down the hallway corridor. You can hear conversations and doors slamming outside the room. One night, the guests in the next room had their music blasting. However, the night manager came up and took care of our noisy neighbor within 15 minutes.  Bottom line: great hotel, excellent guest services in all areas, highly recommended.

  • AMAZING!!!

    09/30/2013

    This was a birthday surprise and this was the best birthday surprise i ever got live aqua is the best hotel i've been to since i started traveling, it' ...

    This was a birthday surprise and this was the best birthday surprise I ever got live aqua is the best hotel I've been to since I started traveling, it's right across the street from the mall everything was amazing the view the food the staff everything!! Highly recommend if you are traveling to cancun! 

  • Honeymoon Nightmare!

    09/13/2013

    What a nightmare experience our first greeting began like this we are happy to have you for your honeymoon but we would like to let you know you have one ...

    What a nightmare experience our first greeting began like this we are happy to have you for your honeymoon but we would like to let you know you have one of the worst rooms in our hotel reserved for you.  However you can upgrade to another room for 150 additional per day. The room was located next to the bar which you could hear the thumping bass of their sound system through the wall until dawn. We even had booked the oceanview for an additonal cost; which the only view we had was a palm tree; no ocean view! The tub was stained and shower leaked water through the doors onto the bathroom floor. The dining experience at siete s Mexican buffet was a nightmare the wait took 20 minutes to receive our appetizer and once we complained about the wait  we received raw shrimp. We never did receive our honeymoon package and concierge desk was downright rude when they found out we booked our tours upon our arrival. We would not recommend this hotel to anyone as Live Aqua is simply no bueno. 

  • ~LOVED LIVE AQUA~

    09/09/2013

    We just returned home from a week at live aqua and i am still dreaming of the wonderful time we had there! everything was perfect about our stay! as soon ...

    We just returned home from a week at Live Aqua and I am still dreaming of the wonderful time we had there! Everything was perfect about our stay! As soon as we arrived we were greeted with cold tea and cold towels (which I have to admit sounded goofy when I read about it in other reviews) but we did actually enjoy it after coming in from the heat. Our room was an Ocean Front with a terrace and it was PERFECT!!!! The terrace was very private with plenty of room to sit out and enjoy the view! Also, the rooms with the terraces are located at the very end of the hallways so you don't hear any "hallway noise"! We enjoyed ordering room service for breakfast and eating out on the terrace. The Spa was wonderful and very relaxing! I would highly suggest showing up an hour early to enjoy the Hydrotherapy!...I have never felt quite so pampered! The pools and beach were wonderful and never crowded! Although, I'm sure that has a lot to do with the time of year that you are there. However, we never had a problem finding chairs. Luis was the BEST poolside waiter! He took wonderful care of us! We also enjoyed Francisco, Andy and Melli! David and Santiago were our favorite bartenders! We were sure to tip our servers and they are all very appreciative of the tips! They work hard to serve you and deserve the tips. We were fortunate to be at Live Aqua during the "sea turtle season" which was wonderful! In the evenings we were able to release baby sea turtles into the sea and a few evenings we also walked along the beach at night and watched mama sea turtles come out of the ocean up to beach to dig a hole and lay their eggs. It was such an incredible experience! We also did a few excursions which we booked through the David and Samuel in the foyer in the orange shirts, I believe they were with Olympus?! They were very helpful and were not associated with the time shares which we enjoyed not having to be pressured. However, we just stayed clear of the other people who were dealing with the time shares and we never had a problem nor were we ever asked about them. The food was great! We enjoyed all of the restaurants at Live Aqua. MB was our favorite in the evenings since it was a bit classier than the others. But the sushi bar was great as well as Azur out by the pool! We also enjoyed the poolside food of quesadillas and fish tacos! Overall, we loved Live Aqua and will be back again! In my opinion...If a person can go to a resort like Live Aqua and complain about the service or food or any other amenities they have must think a bit too highly of themselves and are better off staying at home!!!

  • Awesome Vacation!

    08/16/2013

    Live aqua completely lived up to my expectations and went even beyond them. the pool, room, food, and service were all top notch. everyone did everything to make our vacation ...

    Live Aqua completely lived up to my expectations and went even beyond them. The pool, room, food, and service were all top notch. Everyone did everything to make our vacation special! We will definitely be back! I wish we never had to leave!

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