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My husband and i were not impress.. i never expected a lot of teenagers... there were very noisy at night.. my room was not clean every day and i have ...
My husband and I were not impress.. I never expected a lot of teenagers... There were very noisy at night.. My room was not clean every day and I have to call the front desk and request for it to be clean.. Even though, it was cleaned, the room still smelled and the bed sheets and pillows smelled like wet dog.. I also requested for shampoo and body wash.. The safe was broken.. Place is nice.. Food and dessert were good.. Waiters were awesome. Also, when we went for St Domingo trip the female employees where we ate lunch were very, very rude.. I will not recommend any one to stay at that hotel.. They were very unpleasant... I travel a lot with my family and close friends and I hope if we have to use barcelo again I will not encounter this treatment..
Worth every penney. beautiful resort. palms and trees everywhere u look . wasabi and bucannero restaurants are a must. live enterinteiment every night. the buffet is good.,friendly staff.. my wife ...
Worth every penney. Beautiful resort. palms and trees everywhere u look . wasabi and bucannero restaurants are a must. Live enterinteiment every night. the buffet is good.,friendly staff.. my wife did love the jeep safari tour. Thank you BARCELO. Our room was very clean. this is a big property,take a couple hours to walk around and enjoy the landskeeping. clean,clean,clean.
HORRIBLE FOOD & HORRIBLE CUSTOMER SERVICE06/18/2013
This place it horrible!!! we arrived at noon they told us check in wasn't until 300 pm and that we could go eat at the buffet and walk around ...
This place it HORRIBLE!!! We arrived at noon they told us check in wasn't until 300 pm and that we could go eat at the buffet and walk around and check out the resort. OK no problem, we go back to the desk at 310 and they tell us the room isn't ready yet and would be a couple more minutes. We return 30 mins later and they continue to drag their feet before finally giving us a room at 416 pm. They take us to our room to find that the maid still cleaning our room. They drop off our bags and leave us to wait even longer. While waiting for the maid to finish cleaning the room (the maid was in no hurry to finish) one of the people in my group yawned (at this point our group has been traveling for over 14 hrs) the maid LAUGHED at the person. Once the maid left we went into the room to find that power went out due to a breaker popping, the phone had no dial tone and their were no pillows. I immediately went to guest services waited in line to speak to a manager. After waiting 15 minutes for them to finish up with anther guest i spoke with the assistant manager working (Javier) he told us that all the rooms were booked and he could not move us to another room. Javier walked to the room to see all the problems; he said that everything would be fixed. We walked around the resort again while they fixed the issues. We return and everything is fixed. We shower then attempt to go to dinner to find out we need reservations to eat at one of the 5 restaurants. We were told that we should have been informed to do that when we arrived at noon.(dinner reservations only accepted at guest services desk from 7am- 3pm by one person for a resort with 730 room) you can only make dinner reservations for that day and the next day and everything is booked by 930 am for the two days. so you have to eat at the buffet where the food is terrible and cold. The resort claims to have 5 restaurants to chose from but every day one of the 5 is closed so there is only 4 open daily. they advertise Â a 24 hr snack bar. which is false! Thay have food available 22 & 1/2 hrs a day. They have a buffet open from 1030pm-500am. The second day the ceiling fan in our room didn't work and when you pulled the cord to change speeds the light got dim and sparks came out of the unit. so once again we went to guest services and argued with them and finally were moved to a different room. That's when we noticed a pair of prescription eye glasses were stolen from the room during the time we left for breakfast and when maintenance came to check on our ceiling fan. There is nothing to do at night time on the resort even though they claim to have nightly entertainment. While there we met a couple that reside about 1 hour from where i live, they were on their honeymoon and they had the same complaints as us. I did make the best of a nightmare resort and had a great time with my girlfriend, my best friend and his wife! Â I typically don't write reviews so take it for what its worth. I WILL NEVER BOOK ANOTHER TRIP WITH ANY BARCELO RESORT EVER AGAIN
I HAVE STAYED AT BETTER RESORTS06/11/2013
Hotel is in need of updates, just old. rooms were just ok, bed was hard as a rock. our air conditioner in rm broken on the last night of our ...
HOTEL IS IN NEED OF UPDATES, JUST OLD. ROOMS WERE JUST OK, BED WAS HARD AS A ROCK. OUR AIR CONDITIONER IN RM BROKEN ON THE LAST NIGHT OF OUR STAY, CALLED FOR REPAIR BUT DIDNT GET FIX. FOOD WAS HORRIBLE, DRINKS WATERED DOWN. INFO ON RESORT STATES PIZZA SPOT, IT NEVER OPENED UP, ALSO STATES 2 BUFFET RESTURANT, ONLY ONE OPENS, THE OTHER ONE ONLY OPENS ON SATURDAY. SPECIALITY REST- IF YOU DONT GET DOWNSTAIRS BEFORE 7AM ALL THE RESTURANT ARE BOOKED, SO CANT COMMENT ON THOSE NEVER MADE ONE RESERVATION. COULDN'T EVEN GET A BUCKET OF ICE FOR RM EVEN THOUGH THEY HAD A ICE BUCKET IN RM..GO FIGURE.... BEACH , POOL & SPA WERE GREAT..IF YOU DONT MIND THE OLD LOOK, THEN THIS IS YOUR RESORT
this place was disgusting, I would not stay here, spend a little more and go els04/12/2013
This hotel should be condemned, travelocity should take this place of their site, the bedding was filthy, the food was worse then the bedding, the drinks were worse then the ...
this hotel should be condemned, travelocity should take this place of their site, the bedding was filthy, the food was worse then the bedding, the drinks were worse then the food and the bedding! I'm not the kind of person who writes a review so please take my advise.
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