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What a disappointment...08/05/2013
Perhaps this hotel has gone downhill in the recent past, since i've otherwise found reviews by travelocity members to be on the mark. this no longer rates a 3 ...
Perhaps this hotel has gone downhill in the recent past, since I've otherwise found reviews by Travelocity members to be on the mark. This no longer rates a 3 star level. I waited more than 90 minutes for the Custom Hotel shuttle to come by the LAX courtesy shuttle zone, in contrast to the repeated runs provided by many other hotels during the same time. The hotel is a bit sad and shabby. The front desk service was fine, but the hotel infrastructure is in need of more care and pride. The room was minimally outfitted, with the cheapest furniture and linen options available, and no amenities. I asked about the fitness room when I checked in, but wasn't told that all the equipment was broken, which I found out later when I tried to use it. (Another fellow who came through couldn't get anything to work either.) When I let them know, it seemed to come as a complete surprise, though the woman at the desk did say they'd cover the $15 fee for going to a nearby LA Fitness instead. When I checked out the next day, they hadn't heard about this agreement, but did honour it anyway. I give the staff credit for trying, and suggest the manager should spend a bit more thought on the facilities and amenities that would be needed to justify the room rates.
Rooms were clean and a good size. bed was very comfortable. staff was great. Â the sink was a little slow to drain but the room was cleaned well every day. ...
Rooms were clean and a good size. Bed was very comfortable. Staff was great. Â The sink was a little slow to drain but the room was cleaned well every day. Nice pool and bar area. The location is 30-40 mins from Hollywood and other main attractions but not bad if you have a car and time it right. Conveniently located near a grocery store and coffee shop. Easily found free street parking.Â
The hotel is located relatively close to lax, but not within walking distance of the rental car return areas. the decor is different, but good. a little different than most. ...
The hotel is located relatively close to LAX, but NOT within walking distance of the rental car return areas. The decor is different, but good. A little different than most. It was clean, and the staff was very nice but could have taken the time to point out the features, like a pool right next to the building. I don't like to pay for parking at hotels and this one charges $20. per night! Aside from that, it is okay.
Hotel staff very friendly - was impressed that I had a message waiting for me be04/06/2013
Hotel staff very friendly - was impressed that i had a message waiting for me before i went to the room from the lady that checked me in to make sure ...
Hotel staff very friendly - was impressed that I had a message waiting for me before I went to the room from the lady that checked me in to make sure that I was completly satisfied of the room. Was only on a over night business stay - room was very contemporary style not much of a "wow" factor however was clean and I was satisfied and would recommend and stay at this hotel again.
Exceeded expectations! Thank you!02/22/2013
High praise - my 14 year old insta'd a picture of our room, "check out our hipster la hotel room!"
High praise - my 14 year old insta'd a picture of our room, "check out our hipster LA hotel room!"